Sun, 29 Jan 2023

How to troubleshoot common Wyze cam error codes?

10 Jan 2023, 16:22 GMT+10

Having a Wyze Cam in your home allows you to stay connected and monitor your home whenever you're away. With wyze camera setup, you can be connected to your home from any part of the world on a single screen.

But, like any technology, it can have its share of issues. If you come across any error codes while using your Wyze Cam, here are some common error codes that you may encounter with your Wyze camera and some possible solutions:

Error Code 10: 

When troubleshooting Wyze cam error codes, one of the most common issues encountered is Error Code 10. This type of error indicates that the camera has difficulty connecting to the internet. By following these simple steps, you can take to help rectify this issue.

  • Firstly, try moving the camera closer to your router or wireless access point if it's too far away. The physical distance between devices can affect connection speed and strength.
  • Secondly, make sure both your camera and router are on the same 2G/5G band, as this could be causing interference with your signal and result in an unstable connection.
  • Finally, check for any other devices connected to your network that may take up bandwidth and slow down your speeds.

Error Code 11: 

Error code 11 is one of the most common error codes experienced by Wyze cam users. This error means that the camera's Wi-Fi connection is unstable, and it can be highly frustrating to deal with. Fortunately, these steps that you can take to troubleshoot this issue.

  • The first step is to move the camera closer to your router. If the camera is too far from your router, it may not be able to connect correctly.
  • Secondly, try restarting both your router and camera. This will reset any connections and make sure everything is up-to-date.
  • Finally, if these steps do not work, contact Wyze's customer service team for assistance. They will help you figure out what's wrong and get your Wyze cam back up and running in no time.

Error Code 12:

This error indicates that the camera is having trouble connecting to the Wyze server.

To troubleshoot this issue, try restarting your camera and ensuring it is connected to a reliable Wi-Fi network. If the problem persists, ensure you have all of the necessary software updates installed and any other configuration settings that might be needed. Additionally, check whether any background applications on your device could interfere with connectivity.

Error Code 13:

Wyze error code 13 is one of the most common Wyze cam error codes. This error message means that your camera's firmware is out of date and it needs to be updated.

To do this, you can use the Wyze app to check for any available updates, or you can go to login to get the detail about their Wyze cam. To update your camera's firmware, you must open the Wyze app and go into settings. From there, select "firmware update." and it will search for any new updates available for your camera model. If any new updates are available, follow the on-screen instructions until your camera has successfully updated its firmware.  You must keep your Wyze cam up-to-date to ensure that all features function correctly and efficiently.

Error Code 14:

This error indicates that the camera is experiencing a hardware issue and is one of the more complicated errors to diagnose and resolve. It generally means something is wrong with the camera or connection to other devices in your network. To find out exactly the problem, it's best to contact Wyze customer support for further assistance. This error can be resolved in most cases by resetting your device or reconfiguring your settings. However, if these steps do not work, you may need to replace parts of your Wyze setup, such as your router or modem.

Error Code 90:

The Wyze error code 90 indicates that the camera is experiencing a general connectivity issue. You can restart the camera, check its connection

to the internet, and ensure that the camera's firmware is up to date.  It is a common issue that Wyze cam users may experience.

If you're seeing this error, there are several troubleshooting steps you can try to resolve it.

  • First, restart your Wyze cam by unplugging it from its power source and plugging it back in. This simple step may resolve the problem without further intervention.
  • Second, check your router's connection settings and ensure your camera is correctly connected to Wi-Fi or wired networks.
  • Finally, if all else fails, try resetting the Wyze cam by holding down the Reset button for 10 seconds until you hear two beeps indicating that the process has been completed successfully.


The Wyze Cam is a popular home security device that allows users to monitor their homes from anywhere. Unfortunately, the device can sometimes experience errors that may affect its functionality. Fortunately, it's easy to diagnose and resolve common Wyze Cam errors. With the above information, we can follow step-by-step instructions for resolving some of the most commonly encountered Wyze Cam error codes. By following these steps, you will be able to identify and fix any issues with your Wyze Cam quickly.

Wyze cam support is available for you if the above troubleshoots does not work. One should be open to calling the customer support number.

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